Refund policy

Returns & Refunds

We offer a 30-day returns policy, which means you have 30 days after receiving your order to request a return.

To start a return, please contact us at lowcollectibles@gmail.com. If your return is accepted, we will provide instructions on how and where to send your item. Please do not send items back without contacting us first.

For change-of-mind returns, customers are responsible for the cost of returning the item unless otherwise agreed. Items should be securely packaged to prevent damage during transit.

Sealed TCG Products & Collectables

The sealed condition and packaging of trading card products and collectables can form a significant part of their value.

You may inspect your purchase in the same way that you reasonably could in a physical shop. However, opening factory seals, booster packs, protective wrapping or otherwise opening or using the contents may significantly reduce the value of the product.

Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and condition, we reserve the right to make an appropriate deduction from the refund to reflect any reduction in value, where permitted by law.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

Graded Cards

Graded cards should be returned in the same condition in which they were received. Please take particular care to protect grading slabs and their labels during return postage.

Any damage or alteration occurring after delivery may affect the amount refunded where permitted by law.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, faulty, incorrect or not as described, contact us as soon as possible at lowcollectibles@gmail.com.

Please include your order number and photographs of the item and packaging where appropriate so that we can investigate the issue.

Where goods are faulty, damaged, incorrect or not as described, your statutory consumer rights apply.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved.

Approved refunds will be made to your original payment method. Where required by law, refunds will also include the cost of the standard delivery option. Additional costs resulting from choosing a more expensive delivery service are not refundable beyond the cost of our standard delivery option.

Please allow additional time for your bank or payment provider to process the refund.

Your Statutory Rights

Nothing in this returns policy affects your statutory rights under UK consumer law.

For any questions regarding returns or refunds, please contact lowcollectibles@gmail.com